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Factual Approach To Decision Making

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Good management practices are based on the use of facts, data and information. This allows for objective decision making that will lead to positive actions. The basis for factual approach to decision making is the performance based management system.

 

An effective QMS is one that is performance driven and results oriented. A QMS that meets the requirements of the ISO 9001 standard is established to be results oriented. In other words, the system must be able to evaluate and monitor the planned results and to take necessary actions to ensure its achievement.

 

Under ISO 9001 Clause 8 “Measurement, Analysis and Improvement”, the organization must plan and implement the monitoring, measurement, analysis and improvement processes to ensure that QMS is effectively implemented and continually being improved. In essence, QMS focuses on 3 key areas.

 

 

Monitoring, measurement, and improvement can be instituted when QMS is established and adequately documented. When the criteria and methods are defined from the start of customer contract through supplier control, input control, production, in-process control, storage and delivery, post-delivery and finally to be evaluation of customer satisfaction, appreciate measurement and analysis will facilitate decision-making and for initiating actions.

 

At the strategic level of customer focus, the organization is expected to monitor customer perception to ascertain whether it has met the stated and implied requirements. On the performance management of QMS, the system audit, particularly the internal quality audits as per ISO 9001 Clause 8.2.2 Internal Audit” will provide objective evidence for decision on improvement of QMS and its processes.

 

Monitoring, measurement and improvement of the processes are crucial for managing QMS to meet the requirements of the customers. At the process levels, there must be evidence records that the quality objectives are monitored and that corrective actions are taken when they are not achieved. Within the processes, verification and validation activities are to be carried out with measurements, tests and inspections. Besides, there must be evidence records of statistical analysis to monitor the stability of processes, and action initiated to prevent potential causes of nonconformity. This requirement is defined in ISO 9001 Clause 8.4 “Analysis of Data”.

 

Applying the Principle of Factual Approach To Decision Making In ISO 9001

Applying The Principle of Factual Approach To Decision Making In ISO 9001

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