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Section 8 Measurement, Analysis and Improvement

          8.1 General

          8.2 Monitoring and measurement

                    8.2.1 Customer satisfaction

                    8.2.2 Internal audit

                    8.2.3 Monitoring and measurement of processes

                    8.2.4 Monitoring and measurement of product

          8.3 Control of nonconforming product

          8.4 Analysis of data

          8.5 Improvement

                    8.5.1 Continual improvement

                    8.5.2 Corrective action

                    8.5.3 Preventive action

ISO 9001 Clause 8.1 General

8.1 General

This section is focus on monitoring and improving the output of each process and system. “Measurement, Analysis and Improvement” are strictly sub-processes within each business process.

 

5 sub clauses are within this section:

iso_9001_process_diagram_8.0_measurement_analysis_and_improvement

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