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8.3 Control of Nonconforming Product

This is a “Mandatory Procedure” required by ISO 9001.


The organization must ensure that product which does not meet the product requirements is identified, controlled to prevent its unintended use or delivery to customer.


The organization must establish a procedure to define the control method and related responsibilities and authorities for dealing with nonconforming product.


The dealing methods include:




When nonconforming product is corrected, it must re-verify according to the product requirements.


All the records related to the nonconforming issues must be maintained according to the “Control of Records” procedure.

ISO 9001 Clause 8.4 Analysis of Data

8.4 Analysis of Data

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