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6.2.1 General

People performing work will direct or indirect affecting the conformity of product requirements must be competent base on education, training, knowledge, skills and experience.


Human resource is one of the key resources for the ISO 9001 QMS. ISO QMS can be effective and efficiency if the organization has the right people doing the right jobs with the right types of competencies.


To handle this requirement, the competency (education, skills, experience) must be defined clearly and communicate to the people who perform the task affected to the product quality.

The common practice, we will define these competency requirements in the job description, some organization define in procedure level.



ISO 9001 Clause 6.2.2 Competence, Training and Awareness

6.2.2 Competence, Training and Awareness

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