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ISO 9001 Section 4 Quality Management System

Top management must establish Quality Objectives. Quality Objectives must:

 

The ISO 9001 Standard requires Quality Objectives must established at all relevant functions and levels within the organization, the reason behind is due to management is allowed to delegate down the job to other people as long as they are follow the same direction of Quality Policy. In other words, we must communicating to all level of staff the commitment of achieving customer satisfaction rather than only top management understand the requirements.

 

ISO 9001 Clause 5.4.2 Quality Management Planning

5.4.2 Quality Management System Planning

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