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5.2 Customer Focus

Top management is responsible for understand and fulfill customers’ requirements by meeting total customer satisfaction. This requirement clearly stated top management must fulfill both requirements related to ISO clause 7.2.1 “Determination of requirements related to the product” and ISO clause 8.2.1 “customer satisfaction”.

 

Top management must make sure that a process is in place to identify customer’s requirements and these requirements must build into our processes.

 

 

ISO 9001 Clause 5.3 Quality Policy

5.3 Quality Policy

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