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Applying the Principle of Leadership In ISO 9001

Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives. (ISO 9004:2009)

 

The principle of leadership is built into the Quality Management System (QMS) in the requirements in Clause 5 “Management Responsibility”. The leadership roles are defined as top management responsibility and these are 5 feature areas:

 

1. Direction Setting

Top management must establish the organization’s Quality Policy which defined in ISO 9001 Clause 5.3, that spells out the leadership intention for the organization, which should clearly state the purpose of the organization, the commitment to comply with the requirements and continually improve QMS, and the framework for establishing the quality objectives and periodic reviewing them.

 

2. Strategic Focus

The strategic focus is defined in ISO 9001 Clause 5.2 “Customer Focus”. It is the responsibility of the top management to ensure customer requirements are determined and satisfied in order to achieve total customer satisfaction. All the resources of the organization are aligned towards this goal.

 

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3. Planning, Alignment and Empowerment

Top management must lead and determine the requirements of establishing the QMS. Furthermore, the quality objectives established at relevant functions and levels within the organization as stated in ISO Clause 5.4.1 “Quality Objective”. To facilitate this requirement, the top management needs to appoint a management representative to oversee the planning, implementation, maintenance and improvement of QMS, as per Clause 5.5.2 “Management Representative”.

 

4. Communication and Involvement

Top management must determine the responsibilities and authorities in the organization and communicate to all employees on the effectiveness of Quality Management System. Most of the organization defined this in the documented organizational structure with job descriptions including job specifications and requirements and formal appointments. The organization chart will show the network of communication within QMS. There must be effective internal communication as stated in ISO 9001 Clause 5.5.3 “Internal Communication

 

5. Improvement and Change Factor

Top management must ensure the effective implementation, maintenance and continual improvement of QMS by conducting planned periodic management reviews as stated in ISO 9001 Clause 5.6 “Management Review”. These periodic reviews maintain the alignment of the functional objectives to the overall corporate direction and drive continual improvement in the organization.

 

ISO 9001 8 Principle - Customer Focus

Customer Focus

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